I called yesterday to have a flat tire repaired to...

I called yesterday to have a flat tire repaired today. When I called this morning to confirm that I could bring my car in, the gentleman on the phone was rude and not helpful at all. I explained that I am a physician and I really needed this fixed today. He spoke in a condescending way, explaining that we are in a pandemic and he cannot guarantee me any help today. He did not offer any alternatives, besides leaving my car and they will get to it when they can and that did not mean today. He did not even offer an appointment for later this week, nothing.

I called a different location and made an appointment for this afternoon to get a patch on the flat tire. As a healthcare worker in the pandemic we only get 1 day off a week. I never request same day service for anything but I really needed it today and I did not appreciate the customer service that I received today.