UPDATE - I will not be changing my 1-star scoring ...

UPDATE - I will not be changing my 1-star scoring at this time. If Genz-Ryan would like to label me a disgruntled customer then so be it. Questionable business practices should be questioned. After almost $4,000 spent, I have lots of questions.

Genz-Ryan did contact me and offered to send someone out to. A technician came out. His response was that they couldn't really do anything with the AC at this time since it is the fall, and that we should try calling them out early next spring. I find this to be convenient yet again, because the warranty on the first job they did will be expiring at that time. But wait, there's more! He found another issue - the circuit board of the furnace was supposedly "dead", and guess what? More $$ spent. I guess they are done milking us for the AC repairs and are moving over to heating now. We requested to purchase a warranty on this work too and they said it could only be warrantied for a month, and, "this isn't the type of work that needs to be warrantied because nothing happens". Yeah, I've heard that before, and yet we still have to fork over more $$$ every-time a technician touches anything in our house. And he kept saying we should buy the Service plan instead. I swear, they have been trying to sell us this Service plan ever since they first came out, because, more $$$$$$$$ [I would like to talk to someone about this, for the record].

But that wasn't all! Something he did shut off our boiler. For 4 days we were without hot water. If you live in MN, you know what this is like. So we called again and they sent someone over. I'll give the credit for this one - this was the one time they did not charge us....although I wouldn't be surprised if an invoice showed up.

Again, I find it to be very, very convenient that every-time someone comes out and does any sort of work, another issue crops up. More issues, more $$$ spent. I'm sure they will claim that these repairs are unrelated, but come on. We are being taken advantage of. When the technician said the furnace circuit board replacement couldn't be warrantied for a longer than a month because "nothing goes happens", that just further solidified it for me.

I will say though, the technicians who were sent out were always professional. But they had a job to do - sell us stuff, up-sell the work and milk you for money, which they do very, very well.

~~~~~~~~~~

I wouldn't recommend them at all. A simple ac tune-up/check up turned into a ~$3000 bill and our air conditioning is worse than before. I wouldn't recommend them. First, it was an electrical issue with our ac, that was a ~$1300 bill. The issue wasn't fixed. Next, it was a mechanical issue with our ac, that was a ~$1600 bill. Nobody wants to live in a hot house in the summer. You'd think that after spending all that money to fix the so-called electrical and mechanical issues, our ac would work and keep the house cool, but nope! After spending $3000, I just want them to undo all they've done so far and refund our money back. I'm willing to bet that if I invited another company over to do an ac checkup they'll still find issues with it, $$$$$. It's all a scam!