Had the worst experience at my first stay at this ...

Had the worst experience at my first stay at this Hilton Double Tree. I booked a King size bed than switched it to a Double Bed 24 hours prior to my stay. Everything was all good with the switch and the front desk even told me I was going to be located in the 3rd floor. The next day I get a weird message from my credit card company that a new hold is on my account and I called Hilton to verify and they said not to worry about it. Later when I finally arrive to check in the front desk gentleman Devon told me while I was checking in that my room was a king size and that he sees nothing about a Double Bed. I told him that was incorrect that he needs to see the prior change in his computer. He goes over to the next room to discuss with his manger Sebastian who comes over with a piece of paper that says nothing about the change from a King to a Double. I told him that was incorrect and this piece of paper is not correct. He tells me this is 100% right and there's nothing he can do. So I asked him if he could possibly show me it on his from desk computer, he agreed and when he does HE TRIES TO SKIP OVER THE INFO WHERE IT SAYS THE DOUBLE BED WAS CHANGED TO A KING BY THE HOTEL. Sebastian made a fool of himself and tries to tell me that he doesn't know why his paper told him otherwise and that it's a mistake on one of his employees changing my room and there's nothing he can do. I asked politely if maybe we can get another room his answer was we are overbooked no way. So I told him I needed to call Hilton Customer Care right away because this situation is becoming very sketchy and very unprofessional. Sebastian even had the nerve to tell me "Customer Care won't do anything for you" well he was wrong. When I called Customer Care they saw the cover up they were trying to hide and asked if I could hand my cell phone over to the manager to speak with him. So I hand it over thinking this was going to be a quick phone call in front of me but he takes my phone to this office with out me present and speak to customer care without me being there and then when I politely ask Devon to have his Manager speak to Customer Care with MY PHONE in front of me and he basically ignores my request. Later he brings my phone out and customer care told me she needed to escalate this call because of there incompetence. A lady from guest services was on the line now and I explained the situation and she was appalled that this happened and calls the front desk right away to take care of the situation. They later magically had a room available and told me that we can have another room. God bless the lady from guest services she really helped me when no one else in this Hotel would.

Bottom line: This hotel will lie to you, this hotel will change your reservation on you and falsify paperwork for there own selfish agenda. I will NOT recommend this hotel to anyone. PLEASE STAY AWAY FROM THIS LOCATION. If customer care wasn't there to see the truth I would have been screwed.