Maria Lamas

Review of Grapevine Chrysler Jeep Dodge ...

Terrible service! I called to setup a time to brin...

Terrible service! I called to setup a time to bring my new Jeep Grand Cherokee to get some recalls done. The guy that answered told me they had no idea how long the recalls would take, I said okay fine, well do you have a loaner car, he said no we don't do that--we have enterprise. So I asked if they could give me an estimate of time on once they looked the jeep over so I could make arrangements to get to work, etc. he said once again, we have enterprise. Then I asked can I bring it in the weekend and he said no we only do oil changes on the weekend. So let me get this straight, I am going in to fix items which were safety issues based on the vehicles design which is a Dodge issue, I am somehow supposed to magically get to work if not I have to rent a car for who knows how long and you don't know when or when it will get fixed. This is NO WAY to treat a consumer, will not be recommending this place to anyone. Thanks for NOTHING.