Kristian Ottosen

Review of Sand Jensen Automobiler A/S

Unfortunately, the workshop lacks Audi competence ...

Unfortunately, the workshop lacks Audi competence and this can prove to be an expensive pleasure for the customer.

Got back in 2015 replaced a defective fuel gauge in my Audi A6 at Sand Jensen.

Shortly after I got the suspicion that it showed too much when the tank was about to be empty and presented the problem to the foreman at Sand Jensen. I presented him with my concrete observations and asked if they might have calibrated something wrong.

The answer from the foreman was that everything was as it should be and that it was not at all possible to calibrate such a meter or otherwise make other errors during installation.

Shortly afterwards, the car runs out of diesel late one evening. I get diesel poured on and after a number of attempts the car starts again and I can drive it back to Sand Jensen again the next day.

It turns out that the mechanic had mounted the meter incorrectly and subsequently miscalibrated the computer to compensate for it. Exactly what the foreman claimed was totally impossible.

I get the car made and a nice apology and then one could hope that the case stopped here. It just does not.

What I did not know was that there is a very high probability of damaging the engine if it runs out of diesel and you subsequently just pour diesel on and start it in the normal way. The diesel oil lubricates i.a. the fuel pump which wears violently if there is a lack of diesel.

Unfortunately for me, the diesel pump in my Audi only broke down after 50,000 km and more than 2 years after Sand Jensen had clocked it.

I now have a big bill, which Sand Jensen thinks I have to pay myself as it is more than 2 years since Sand Jensen's workshop caused the damage.