Jennifer Short

Review of Blue Care Network

Lack of communication, multiple phone transfers, n...

Lack of communication, multiple phone transfers, no assistance, and blatant dishonesty from reps on the phone has convinced me to go above and beyond the grievance form I just ordered. The form, apparently, will take up to two weeks for processing to get it from their office to my home. I only live about 45 miles away from the office. I have never filed a law suit; however, I am currently researching the process due to a change in my policy without receiving prior communication. Likewise, there is no documentation of anything recent in my account. No one should go through painstaking effort to communicate with or get answers from their health insurance provider.

Two weeks ago, I was dropped from the enhanced to standard level, and learned of the policy change after trying to fill a prescription. My pharmacist told me it increased was threefold. I hadn t received any communication from BCN about changes. After spending hours trying to find information on the website and in my account, I called the company for assistance. Unfortunately, I received a run around and was transferred through multiple reps who each had to conduct research and then came back with a different answer amounting to no help. Anyone participating in the Healthy Living program knows that meetings and check ins have either been put on hold or are virtual due to current world circumstances. We are in the middle of a pandemic. I can t even get an appointment to obtain an alternate proof of weight that one BCN rep said I should get from my physician. Out of frustration, I have already made the request to completely drop my coverage through my employer when it is time for our contract renewal. I ll pay the small increase in a deductible to elect personal coverage from the market place in lieu of BCN insurance through my employer. At least I ll pay lower a lower price out of pocket. I have never gotten remotely close to meeting my deductible so it really doesn t matter to me. My experience has not been worth the time I ve spent in vain trying to resolve this problem. Like many public school employees, teachers at my school are receiving a salary cut this year due to COVID and reduced government funding. The combination of a lower salary and unexpected insurance increase is very challenging right now. The hoops required to communicate and get answers are very disheartening. The increase in what I have to pay is rather minuscule to BCN. However, it is significant to me. BCN really should take notice of the low average score from over a hundred subscribers. There s something to be said about 1.5 out of 5 stars and many people stated they would give zero if the option were available. Add me to that list. I would give zero if it were an option.