Tried Monday to transfer money from my BMO savings...

Tried Monday to transfer money from my BMO savings account to my self directed TFSA. Still Friday evening no results. Can't get anyone on the phone. The transfer is in the queue with confirm number but nothing. Helpful staff at a bank branch confirmed it should go through. Nothing they can do. I realize there is a crisis but is it that hard to set a toggle and move the cash? Does one of the largest banks in Canada have an automated IT system or remote tech staff that can't serve customers? No they don't! My Edwards Jones Agent has advised me to come down with a certified chq Monday and he'll make trades immediately in a TFSA. As a customer since 1995 I'll close my BMO accounts and move on if it comes to this.