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Review of Embassy Suites Loveland

I reserved a double queen suite. Upon arrival, I w...

I reserved a double queen suite. Upon arrival, I was told they gave my room away & that the hotel was completely booked but they could put my family & I in a King Suite, which wouldnt work for us. Moments later she calls housekeeping & now a double queen rm is available? I was confused? Did she just lie to us? I didnt question it. Keys were recieved. Usually the front desk gives you some sort of information about breakfast? Amenties available? Complimentary hour? Nothing! Got to the room. Decided to try the resturaunt downstairs The Rocky River Bar/Grille. The menu on the website is not accurate. I call & was told I need to retrieve menu downstairs. There is a QR CODE to scan for the menu near the bar. Very limited. Also assuming its Complimentary cocktail hour & liquor beverages are free, I was charged $3.50 each for our soda. No lids. No drink carrier. I had to call my husband downstairs to help me carry our beverages back to our room. Food was ok. Masks are required in building. Pool was open. Didnt try the breakfast, I didnt know if they served breakfast. With the Covid restrictions. There is a Starbucks near the entryway which was nice. Would I stay here again? Probaly not. Being a Hilton Diamond member, for the price I paid this hotel kind of disappointed me.