If you're looking for a huge, crowded hotel with z...

If you're looking for a huge, crowded hotel with zero charm and minimal standards of service and cleanliness, this is your place. Be prepared to wait in line for everything from check in to check out to even using the elevators. I was with a large group using the convention center next door, the hotel seemed unprepared even though everything that went wrong could have been predicted in advance and solved with minimal effort. The hot water in the bathroom was unreliable--several times, especially early in the morning when all the guests were showering, lukewarm was about as hot as it got. The coffee shop "Morsel" features Pete's coffee, but it is burnt and old tasting. On another visit, I ordered a cappuccino and was given a latte. The barista informed me that they are the same thing, so I guess I was just lucky to get some combination of coffee and milk. Ditto for the bar in the south tower, it was unattractive and dated, felt more like the battle-worn lounge of a 1980s Holiday Inn then what one would expect of a large, urban hotel. To cap things off, one of my colleagues left his ipad in their room after checkout. After initially reporting that they had found it, they then claimed that it wasn't actually his and within an hour he had an email from Apple saying that someone was trying to erase it.