Joahna Rivera

Review of Kaiser Permanente LAMC

I am putting 1 Star for the review of customer ser...

I am putting 1 Star for the review of customer service on this particular experience!!! Today I went to visit my dad with my daughter with me. We used the first floor elevator for visitors. At that time an EVS staff was mopping the outside floor of the elevator and the poster stand was out in between one of the opened elevator to keep it open (I guess she just finished mopping it. So when we press the UP button it won't work since one door is opened. We tried it several times and finally I asked her kindly if she can have the open elevator close so we can go up. She rudely told me to just press the button and when o told her it doesn't work she rudely answered back just pressed both and she did it so one of the door opened to go up. I was a bit annoyed but I still thank her for doing that and asked her name (I saw her name on her uniform - Debra or Debbie) and she answered back with a mocking face to me "ohh I'm so scared" even the other lady who was also a visitor was surprised with the attitude this housekeeper showed us. I am truly mad on what happen but mostly sad because I worked at KP for almost 18 years before I left and my husband and my other family is still employee of Kaiser. We take pride of being Kaiser and I know how we value customer service. My husband and I always tell our kids how proud we are to work for Kaiser and for my daughter to witness the rudeness of a kaiser employee is a big disappointment!!! The housekeeper might be having her own problem/issue but it is no excuse to do that to anyone especially to your members.