Katie Shook Review of Baxter Ford (formerly Performa...
My husband and I just bought a new Ford Edge (from...
My husband and I just bought a new Ford Edge (from an out of town dealer) and let me tell you why... I had been driving a 2005 Chevy SUV for 7 years, that I absolutely loved, but unfortunately it decided to throw in the towel on me, so the hunt was on for a new vehicle. My first choice was the Ford Edge. I've heard nothing but good things about the Edge from friends and coworkers, so we hopped in the car and drove to Baxter for a test drive. They had the exact Edge that I was looking for, mileage was low, 1 owner, great condition, etc. After standing in the lot looking at the car on our own for about 15 minutes, waiting for a salesman to come help us, we were on a time crunch that night so I had to walk into the dealership to find someone to help us since no one came out. When I walked inside, a few of the guys inside looked at me and then continued with what they were doing, i walked around looking for someone that looked like they were willing to help. After a few minutes of walking around, still no one offered to help or even asked if they could help me with anything... I began getting very frustrated. I finally found a young looking guy who I thought might appreciate the commission. I very nicely went to him and asked, "Is there someone here that can help me, i would like to look at a vehicle and take a test drive..." The guy looked a little like he wasn't sure how to respond for a few seconds. He then proceeded to turn to one of the other guys and said "hey, this lady needs help, do we have anyone?" the guy replied, "Hey, can you help this lady, she's begging for your help!" (And to clarify, the guy did not say it in a way that would convey urgency to help the customer, he was making a joke that I had come in begging to spend my money... even more frustrated at this point). So, the guy that was answering my begging (Ha!) walked outside with me to look at the vehicle. I began asking questions as a normal customer would. The guy seemed decently knowledgeable about the Edge, but let me tell you, I HAVE DONE MY RESEARCH on this vehicle, and after the 30 minutes of annoyance that I had just been put through, I thought that I would test the salesman's knowledge a bit more. I started to ask a few more in depth questions and he was hesitating to answer most of them, finally he pulled out his phone and said that he was going to look up the online listing for info... really?!?!?! Finally, we got back to the lot after the test drive and we began to talk price. He told me the cost and I proceeded to ask, "okay, what kind of a price could you give me if I was to pay in cash?" He got the most unsettling look on his face and responded..."why would you want to pay in cash when you can take out a loan??" Ummm, sir, did you just turn down a CASH offer?!?!?
To sum up my experience:
I was extremely disappointed in the lack of a professional and respectful staff.
Who the hell turns down CASH?
Salesman's lack of knowledge about the vehicle.
I walked away feeling frustrated, annoyed, and very disrespected.
Take your chances if you will, but keep in mind, YOU are there to spend YOUR hard earned money, and you deserve to feel comfortable with the salesman and there should be respect and a huge part of their job is to build trust... I felt NO trust.
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