Poor value for money, service standards, food qual...

Poor value for money, service standards, food quality.

I have been to JUMBO at the same location once, with the family. We had such poor food, I can't even believe I'm typing this. We ordered chili crab, a dish they are famous for. It arrived, cold. COLD. The shell was cold to the touch, and the meat inside was warm, at best. My dad and mum were immediately furious and complained to the waitress. Not that we were in any wrong. We paid 80 bucks for a delectable, famous dish that was promised to wow us; Not a cold, pre-cooked crab that was probably taken out of the fridge and microwaved a bit.

Service was also poor. As we tried to order, my dad had to speak three times before the waitress even got the first dish down. She wasn't listening despite asking us what we wanted; constantly shouting to the other waitresses and making arrangements for other tables. She was in front of us and we should not have been slighted like that. It happened a few more times as we ordered our 6 dishes.

I will not patronise this place again. The food standard has fallen, and service is subpar. Foreign visitors should think twice before coming for its "fame". Or perhaps it is that they just offer better service to the tourists, who knows.