Samantha Smogor

Review of Total Backyard

I was extremely surprised to see the positive revi...

I was extremely surprised to see the positive reviews after the experience we have had. We have had several issues with the construction of our pool the biggest one being lack of communication and follow through. We started working on design and everything in July. Dig did not get started until December and probably wouldn t have even then if we did not follow up. Supposed to be a 6-8 week project that is still not complete. It felt like we had to manage our own project constantly having to follow up on open items and even then the response back is so difficult to get. We still have leaking equipment that we don t know when it is supposed to be fixed. We also were told about pool school to learn to use the equipment and maintain. I have asked multiple times what this is and when we can do it. I finally called the main number today to ask about it and I was told the next one is not until May 15th. That s a month and a half away to be able to understand how everything works, it s unacceptable. I got transferred to someone who was supposed to get someone out this weekend to help us and she said she would call me back today but of course no call. This is really disappointing that this is how Richards does business. I don t think our requests on status updates have been unreasonable, it has become very frustrating.