John Szeghy

Review of Citysightseeing Toronto

BUYER BEWARE! My family and I scheduled a trip to...

BUYER BEWARE! My family and I scheduled a trip to Toronto for summer vacation. As part of the trip, we booked a sightseeing bus excursion through City Sightseeing Toronto. We purchased a family ticket plus one adult online to take advantage of a discount. We then received what we were told were our tickets to board the bus from a representative at one of the bus stops. The tickets were good for 48 hours and included a boat tour of the Toronto harbor. We boarded the bus and got off at another stop. Later in the day we re-boarded the bus. At no time were our tickets rechecked.
On day two we tried to board the bus at which time another sales associate reviewed the paper I had received the day prior and said that my ticket was only good for one adult and not my full family. When I challenged this was all I had received the day prior, the representative said there was nothing they could do, no ticket, no boarding.
I completely understand this policy and appreciate that folks may try to game the system. However, the slip of paper I received and placed immediately in my wallet the day before was given to me as tickets for my entire family. I had no other ticket because I was never given another ticket.
In the end, even after contacting customer service, the company was unwilling to refund my money nor issue me the ticket I should have received to begin with.
I leave a VERY disappointed customer and can not recommend this tour company.