Elizabeth Box

Review of Ameristar Casino Resort Spa St...

This was our second stay in a month. Now the 1st s...

This was our second stay in a month. Now the 1st stay was totally amazing. Room was "Boyd clean" with all the new enhanced practices clearly implemented. The 1st check in process was smooth, gave us extra supplies due to housekeeping not servicing rooms while guests are inside due to COVID-19. Usage of the pool was great, definitely could have spent my entire trip there. Casino was hot streaks hearing everyone hitting bells and whistles. (That was a 5 star stay) However our 2nd trip was far less spectacular. On arrival they had automatically tried giving us pool view, simple request changed it to the river. However we were on a smoking floor which means no guests under 21, but as we walked past other rooms we saw: 1 room with a baby/toddler, and another with multiple children in it. Plus let's not even begin to discuss the smell of illegal substances coming out into the hallway that instantly gave me a headache. We notified the front desk, and the guy could have cared less. Said he would make a note of it. When we get to our room, its stuffy and hot. I turn the thermostat down to 67 to try and get air moving around. There's a used water bottle in the mini fridge and fingerprints in the shower stall. Definitely not the standard "Boyd clean" they claim or had shown. The makeup mirror was broken and the lighting didn't work. Second day we leave the room for several hours returning in the evening and when we return we notice the room is now almost chilly. Thinking ok, the ac finally caught up go to the thermostat and it is now set on 60! I didnt change it, my husband didn't change it. Call the front desk to ask if anybody has been in our room (due to new policy no one is supposed to be in our room due to COVID-19) only to have the same guy as before (I'm assuming) tell me he doesn't have access to that information. We immediately packed up our stuff and checked out at midnight. Don't appreciate someone coming into our room and then staff telling us they can't access the information. (This would have been a 1 star stay) Hense the 3 stars.