Mimi LaVoz

Review of Courtesy Chrysler Jeep Casselb...

I have been taking my Jeep to this dealership sinc...

I have been taking my Jeep to this dealership since 2014. Today, however, was different. The service was subpar from the moment I arrived, which was 5 minutes before my scheduled appointment. Although the people were nice in their tone and efforts, it seems that communication was non existent. After arriving and being quickly greeted, another employee asked me to exit my vehicle, which I complied immediately. Unfortunately, I was left standing outside in front of my car with my child and bags in hand for over 15 minutes before the employee assigned to my appointment showed up. During the time I stood outside, no other employee bothered to ask what I was waiting for or why I was standing outside. I asked an employee if I could enter the building, but I was told I needed to wait for another person and a number for my vehicle. However, no one made sure to find the person that needed to take my vehicle. And so I waited outside while cars that had piled behind me were quickly tended to and the people escorted inside the building. When the employee in charge of my appointment finally came out she was very nice and apologized stating that there had been a miscommunication and someone told her that her appointment had no-showed. After verifying my information I went inside and later found out by my husband that a text messages was sent to his phone regarding the appointment, even though he was not at the dealership and I had clarified that my contact information would be best for communication since the vehicle is mine and I was the one there. The appointment for an oil change took almost 1.5 hours; longer than I have every waited for an oil change. After leaving the dealership, i received a text message from the dealership stating that there were some things found that required immediate authorization to correct. However, I had already left the dealership, so clearly there was nothing that could have been done then. I called to ask about the text and I was informed that the text should have been sent and/or discussed with me prior to checking out. However, it wasn't. The gentleman that checked me out, just gave me the invoice and did not mention that the vehicle needed other things fixed.
I am not sure what happened today, but, the service seemed slower than usual. The employees appeared to be lacking communication skills amongst each other and the clients. And in the end, I was told that I needed to come back for things that required immediate attention and should have been discussed with me prior to leaving.