David Reed

Review of Antwerp House Dental Practice

I turned up today (Tuesday) at 2.30 pm for my appo...

I turned up today (Tuesday) at 2.30 pm for my appointment to see the hygienist. I was informed that my appointment was made for Friday at 2.30 pm, not today. I said that this could not have been the case as I am unavailable on Fridays and Monday mornings and would therefore never have accepted this appointment. I was told that the hygienist was fully booked and that no appointment could be offered for the foreseeable future. As I was unavailable on the Friday, my appointment was therefore cancelled. I found the attitude at Reception decidedly unhelpful. When I made this appointment I did not receive a card but entered i into my diary. I can only think that whoever put the appointment on the system, clicked on the wrong field. It seems now that Antwerp's problem is now my problem. II got the distinct impression of 'Tough luck. Try somewhere else'.