Michelle Stewart

Review of Hamanasi Adventure and Dive Re...

As a frequent traveler we are astute critics of cu...

As a frequent traveler we are astute critics of customer service and Hamanasi has very GOOD customer service. The staff is very attentive and well trained and everyone at all levels of service will greet you with a smile and a good morning . Our room was lovely a beachfront. Comfortable great bed, shower, storage. The grounds are immaculate. The restaurant food was superb and the service in the restaurant was excellent. They have an organic garden on the premises so there are fresh herbs and veggies. There is also a pond where you can sit and watch the birds and turtles so take a walk around.

We chose birdwalks, snorkeling, and a visit to the Mayan ruins as adventures, and an additional paid for visit to the chocolate factory. (Reasonably priced). We especially enjoyed the Mayan ruins and the chocolate factory which was very interesting. The guides are very good. Special thanks to Melanie and to Lorenzo ( great guide). Melanie was quick to offer anything we requested.

We had a beachfront room which ended up to be next to the bar probably would choose a tree house the next time if we go back. Without the air conditioner and fan we we could often hear the music. They had two nights live music in the restaurant the drums and singing were great, the mariachi band - not so much. As we were close to the bar though wi-fi was available in the room.

All in all Hamanasi is a great choice and they excel at service. I would highly recommend it.