We purchased a car at ALM Gwinnett, who sent us to...

We purchased a car at ALM Gwinnett, who sent us to Hennessy's service department to work with "their guy". We had a side mirror that needed to be replaced, two recalls, and a wheel bearing noise that we wanted to get checked out. ALM said they would paint the mirror and to call their guy over there to get a drop-off time set up.

Two calls to Hennessy to get a hold of this particular person and no one knew who he was. Finally asked ALM for his direct line/cell phone and was able to set up a time to drop off the car. Should have been a sign right out the gate there but we didn't want to pay for something that ALM should have had fixed in the first place so we attempted to make it work. Dropped off the car on a Tuesday and they said it would be done by the end of the day. Three days of being told it would be ready the next day ended with us finally picking it up on Friday.

The replacement side mirror was not the same color as the other one when we picked it up. This might have been ALM's fault for either not painting it or not looking up the car to see what color the original mirror was, but Hennessy definitely should have caught it and done something about it. They also claimed that we said the wheel bearing issue was a "steering wheel" issue and that they couldn't hear anything when they drove it. I'm no mechanic, but even I knew that something was not right with that car when it was driven.

We were so disappointed and frustrated with the lack of communication and professionalism at Hennessy that we took it to Nalley Ford in Sandy Springs to get the wheel bearing issue looked at. After replacing the front wheel bearing under warranty, we spent an additional $1k at Nalley to get the front wheel replaced (they called us back within an hour of dropping it off to tell us the reason for the noise and what needed to be done) and to replace the rear breaks because they were completely rusted. Nalley actually drove over an hour away on a Saturday to pick up another wheel for us because they weren't satisfied with the one they had in stock. They were done with our car same-day.

We drive past Hennessy to get to Nalley, but we will only be going to Nalley Ford in the future.