Very disappointing. They are not following COVID 1...

Very disappointing. They are not following COVID 19 procedures in the pool / waterpark despite posting on their website and front desk that they are. There was no COVID screening on entering the waterpark area, no contact details being recorded for AHS in case anyone tests positive and social distancing was not being enforced. Everyone just walked straight in. There were no staff present. It was overcrowded and a man in outdoor clothing was standing in the middle of the pool openly coughing repeated without attempting to cover his mouth. I left and informed the front desk that there was no supervision and they claimed the person responsible for screening had left the area to get more towels. They did not seem to understand that part-time screening is pointless. They said the person was only away for seconds but this was untrue as I was there for 10 minutes and saw no staff at all. I returned an hour later to check if it had been rectified. There was a member of staff but still no screening, recording of contact details or enforcement of social distancing. I was willing to try and support hotels opening up again but not after this experience.