Our issue is not with our new bike, but the servic...

Our issue is not with our new bike, but the service at this particular dealership. I had heard over and over again that BMW has the best dealerships, with the best customer service. Unfortunately for us that was not the experience. When we purchased our bike we also bought a trunk and crash bars to be installed. They told us 3 days max before we got the bike with the parts installed and they would deliver it. A week later we pick up our bike, from the shop with no parts, after multiple phone calls. "Oh we don't have the parts, they will get her in 2, 5, 7 days." "Oh still don't have the parts," etc.. and on and on. Finally, we will have the parts on the June 19th and we will come to you to install them. June 20th rolls around and no call. We call them to only have "oh ya they are here waiting to be installed. Did you make an appointment?" Not only did they not call us to let us know the parts arrived multiple days ago, they asked us to come to the dealership to have them installed after weeks of waiting. So far customer service at this dealership is terrible and no one can keep their word.