We booked this hotel last minute because our first...

We booked this hotel last minute because our first location fell through. They were nice enough to let us leave our bags there till their check in time. Once we went into the room the room looked nice but it was very small for four people. Then we saw a cockroach on the floor we immediately notified the front desk and they said they would refund us the full deposit/ resort fee of 120 dollars once we checked out. It has been now 2 1/2 weeks and they have still not refund us the money. Even though we have called them multiple times and every time they say something different. Then to top it off when we were there room service never cleaned our room once. We had to clean it ourselves. We asked the front desk for towels and new sheets to change the beds and soap and lotion. Then we asked the front desk for a broom to sweep the floor but they would not give it us. At this point we just want our money back it should have been given to us since. The location is good but the hotel service was not.