kimberly leneau

Review of Francis Marion Hotel

The bed was very comfortable and the valet service...

The bed was very comfortable and the valet service staff were super awesome. I did not like a few customer service experiences in the restaurant and at the front desk. Me and my family wanted to sit in the restaurant because other guest were in there and were told we could not because the kitchen was closing in a few minutes. We decided to walk over to the lobby and sit down. I had to call the front desk twice to have my room clean because house keeping never showed up. Did not get clean sheets and towels until 5:30 pm and we did not have any signs on the door. My husband wanted some coffee while we were downstairs and the front desk staff said they did not have any coffee. Thanks room 1124 on 12-31 thru 1-2. Bill was $700.74 . Please tell Katlyn or Katerin in the valet service she is awesome.