The only decent thing about this hotel is the loca...

The only decent thing about this hotel is the location of it. It is a round 10-15 minute walk to the Times Square billboard. The room is quite outdated. You get asked for your credit/debit card at the front desk when you check in for a $100.00 deposit which they neglect to tell you about when you are checking in. They then deduct the amount of tax they need to take for each night you stay at the hotel as part of the states fees. This is fair enough but maybe your front desk operatives should be more engaging and give this information across to the people staying at the hotel.

The reason for the one star is due to the fact that I have sent t date, 3 emails to your Front Desk asking the reason why my hotel room had been left open by your staff whilst my girlfriend and myself had left the building for a period of time to explore the city. At no point was assistance given by the front desk or your so called security team after being told twice that someone will knock on the hotel room in order to create a report. Yet, you have the time for someone to slip a bill understand the door at a ridiculous hour during the evening. I have emailed 3 times and yet no response (expecting a cookie cutter response just like the vast majority of the google review responses you see on poorly but agreeable responses left by other customers who had visited this "customer striven" hotel). Both the front desk and the security were unhelpful in this situation. Front desk operative by the name of 'Paolo' had stated that it wasnt his problem and cant do anything about it. Sorry, you work at the hotel. It's definitely a problem that you should be concerned about. 'Ricardo' from the security team was as useful as an ashtray on a motorcycle. To this date I've no response to my email and I assume no report has been created regarding the incident or any idea if the issue had been looked into.

The only staff that are cheerful and have an energy for the city and their work are the doormen who will happily tell you of places to go when you are going around the city and the best ways to get about.