Kim Richardson

Review of Mon amie Studios

AFTER READING THE STORY BELOW ON FACEBOOK I HAD TO...

AFTER READING THE STORY BELOW ON FACEBOOK I HAD TO SHARE. MY MUM HAD DEMENTIA AND ITS A TERRIBLE AND UPSETTING DISEASE TO WATCH YOUR LOVED ONE GO THROUGH SO I AM APPALLED AT THIS AND WILL NEVER SET FOOT IN THE SHOP EVER AGAIN AND I HOPE MORE PEOPLE WILL DO THE SAME TO TEACH YOU A VALUABLE LESSON. IF ONLY ONE LESSON "COMPASSION"

My mum has dementia. She is warm friendly trusting & super glam. She loves clothes shopping. She has also lost the ability to work out figures costs & totals unfortunately. This causes havoc & my & my sis are often left with the task of returning unwanted goods. When explaining the circumstances to customer service people we are generally met with understanding & compassion. Today was on a whole new level. After searching for receipts amongst mums belongings for 2 items in a local boutique to exchange for a credit note (not even a refund!) I was told by the owner that they *have a 7 day proof of purchase policy & my receipt was a week too late *that he didn t care my mum had dementia & that *everyone else has dementia too (??! ) & that *MY attitude stinks that s my problem WOW left the shop items & receipts in hand crying humiliated & devastated
Thank you Mon Amie Studios customer service at its absolute worst. On another level. Never been treated or spoken to like that thank you for your understanding compassion & for bending the rules @DementiaUK @DementiaFriends #mymum #Wordsfailme
The shop was Mon Amie studios in Prestwich nr Armstrong s.