John DeGrood

Review of Genz-Ryan

Genz-Ryan Is the worst!!!!!

Genz-Ryan Is the worst!!!!!

I received a postcard in the mail with a $59 hot water flush and fill with inspection deal from Genz Ryan. Since my water heater was 12 years old, I decided to have Genz Ryan come out to look it over, knowing that I was sure they would find something wrong and try to sell me some service or another water heater. Sure enough, the technician found a leak, and recommended replacement. He showed me the leak, which I wouldn't argue with.
After finishing up, he showed me on his tablet 4 different options for replacement. The price ranged from $4,00 to $10,000. I actually laughed at his proposal, and said all I needed was a new water heater, replacing my 75 gallon power-vent with a 50 gallon power-vent. The lowest price was $4,000, and I was told that the price was very competitive with other plumbing contractors. I was in a hurry, and knowing that he was not being truthful, I asked if he could email me a copy of the estimates. He said he would. After waiting for 2 weeks, it was never sent. I called Genz Ryan and got the run around for over a week. I left a message, and no one got back to me. I called again, and was told it would be sent. It wasn't. I called again and was told the technician would call me back. He did, and said he would send the estimate, I never received it. I waited another couple days and called back. I was told someone would look into it. Later that night, I finally got a call from a supervisor, who seemed very reluctant to give me pricing over the phone or to send me the estimate. At the end of our conversation, he said the price would be $2,734. He was very short with me, and I told him that was all I was looking for, why was I being told I needed at least a $4,000 replacement, and told him I was unhappy with their company.
I called a local plumbing contractor in Lakeville(Drain Pro), and easily got a quote over the phone for a similar water heater. The price was $1,673 including the cost of the permit, and was told that a rebate of $125 was in place for this unit. They could schedule it within days, which I did.
Buyers beware. Genz Ryan will always try to upsell additional service or equipment you don't need, and inflate the price dramatically. I saved over $1,000 on a water heater. Lord knows what they charge for more expensive HVAC equipment. They are unethical and have horrible customer service. I will never use them again. They took advantage of me years back on plumbing service. Never again. I feel sorry for the people they prey on that might not check around on pricing and that pays what they charge. I am reluctant to even give them 1 star, but that is the lowest score you can give them.