Brittany Royer

Review of The Meritage Resort and Spa, N...

We were very disappointed in our stay. From the se...

We were very disappointed in our stay. From the second we checked in, the staff was extremely rude. Also, all of the outdoor fireplaces are turned off at 10pm and was advised by staff that we could "hang out in the lobby" if we were looking for something to do. Who wants to travel to California for vacation to sit inside in a lobby on a beautiful evening?? We also overheard multiple other customers complaining of the same issues which also takes away from trying to enjoy our vacation. The rooms are very nice so it is unfortunate that the staff ruins this hotel.