Excellent departure experience on Royal Caribbean!...

Excellent departure experience on Royal Caribbean! Returning through customs...not so much. Also, my luggage was misplaced upon arrival (not sure who's fault it was), and the luggage pickup is very not-secure (as in, all the bags are laying around in one big area with little to no supervision. Also, the porter upon arrival said tipping was optional, but I got a big glare until I was able to get change from my Uber driver. I would've still tipped, but it felt a little intimidating....