2 stars only because of lack of empathy I have boo...

2 stars only because of lack of empathy I have booked the staycation option which allow you a late checkout ubtil 4 pm its great so on my last day i went out came back around 15 45 my key room did not work so i had to queue in the reception to get my key updated i went back to my room to sort out my things and reception called me in a rude way forcing me to checkout ...you must know how to communicate with guests especially on you last day of checkout but i have to admit that the hotel is Amazing i probably considering staying again, i also recommend to management to make the whole hotel smoking free.
Thnak you