Parallaxe

Review of Hotel Adula, Flims-Waldhaus, S...

The hotel has only earned its four stars in terms ...

The hotel has only earned its four stars in terms of prices:

- When we arrived, the room was ready, but still so dirty that we had to call the housekeeper to have it cleaned again. The floor was clean afterwards, but there was a thick layer of dust in unobtrusive places (radiators, pictures, TV).
- One of the days the housekeeping didn't come at all. A complaint at the front desk was answered with a succinct "Well, they had a lot to do today".
- Two fruits as a welcome in the room was a nice touch, but the apple was already mushy and mostly inedible. Then rather no fruit.
- One of the two rooms that we had booked for us and the children was a junior suite. But you felt more like you were in a cellar. See image.
- Overall, the hotel seems to have got stuck in terms of design in the 80s / 90s.
- The outdoor parking lot is a disaster! Absolutely avoid if there is thaw or heavy rain. Unfortunately we didn't have a choice as the underground car park was already booked out. The outdoor parking lot (costs extra) was such a deep mud pit that we could hardly get out, even with a powerful four-wheel drive vehicle. A complaint at the front desk was answered with a succinct "That's just the way it is when there is a thaw" and a subsequent "Then you should have booked the underground car park" (which was fully booked !!).
- The prices! Due to the corona, we were limited to the hotel or take-away for dinner. Apart from half board, the hotel only offers a minimal "normal" menu with exorbitant prices, or alternatively a small vegetarian menu with similarly high prices. Absolutely useless for a family. There was no selection of "normal" dishes, only very expensive - but at least very well cooked - food. Good for couples who want to treat themselves to something, but certainly not for a family's everyday dinner.
- The hotel is big on "wellness". The wellness area closes at 8:00 p.m. So no chance for parents to go to the sauna as soon as the children are in bed.

Overall the hotel was a big disappointment. It definitely didn't deserve the four stars. The service is pathetic, the cleanliness leaves a lot to be desired and the house is definitely not recommended for families.
After all: Flims and the surrounding ski area are terrific and always worth a trip.