Abbie Mutantperch

Review of Hanover Honda

I had a scheduled service appointment for 9:30 am....

I had a scheduled service appointment for 9:30 am. I guess they don't usually schedule oil changes, but I also wanted to have my tires rotated/aligned. 3 hours later they still weren't done. If they were running behind, they should say so when you leave them your keys. If they are short staffed, they should schedule appointments accordingly. From the talk in the waiting room - asking for a time estimate doesn't help either.

and like last time.... after however long of waiting they come to me saying they don't have the part (rather than checking before wasting all that time) - making me reschedule and come back to waste more of my life another day.

I am not happy with them and after this is resolved I will not be coming back