Bad experience! The hotel room was extremely outda...

Bad experience! The hotel room was extremely outdated. The hallways smelled bad and were not clean. The elevators made our stay completely miserable. We were staying on the beach but it still took us 20 minute to get on the actual beach. The elevators took forever each time and often after waiting 10 minutes or longer one would show up and it would be full. Extremely frustrating. The ice machines were out of service all week by our room and we had to go floor to floor looking for ice which took forever with the elevators. Couldn t enjoy my ocean front balcony view because it constantly smelled like someone was smoking weed. We had to move rooms and were given breakfast coupons but after a morning in the breakfast restaurant, we didn t go back. The food was subpar and not worth wasting our time going down there. Also, we could never get a chair by the pool. They were constantly being reserved by towels no matter what time we checked there was never a chair available, despite the signs displayed saying chairs were not to be reserved and that the towels would be removed, they were never removed. We tried to eat at the latitudes restaurant for lunch and we sat there waiting for 15 minutes and no one ever came to us. There wasn t a single staff member in the whole dining area or bar despite several people waiting to be served so we left. We went to the outside area to eat lunch hoping to use our 10$ off food credit that we got as a promotion. After ringing up our food we were made aware that we couldn t use this coupon without going to the front desk and asking for a coupon card!! This was extremely frustrating because we were not aware of this and every time we went by the front desk the line was very long. Which brings me to another point, upon check in, we were informed that a pipe burst in our room and we d have to stay in another room but that this room was an upgrade for our trouble. However this was FAR from an upgrade, it was the exact same room except it had 2 bathrooms which we didn t need because it was just the two of us and it had double beds instead of the king. We specifically reserved a KING oceanfront for a reason. We were given the previously mentioned breakfast vouchers for our trouble which we did not use after the first day. We had to move all of our stuff to the room we did reserve the next day. We were told we could check in to the new room between 11&2 so at 1230 we stood in line for 30 minutes only to be told our room wasn t ready and they would call us when it was. We were called at 330pm. The website makes it look like a really nice and fun resort. It hardly meets the qualification for resort. The lazy river was a simple circle indoor and outdoor. They do not connect. The pool was very small and always crowded. We were on a family vacation and booked 10 rooms at this hotel. Almost everyone had similar issues especially on check in. My uncle was given a room that was occupied upon his entering the room. My parents reserved the pent house and were forced to bring up all of their luggage and items by hand as they were informed there is only 1 bellhop and the rolling carts were around somewhere . This is a family who drove 20 hours from Massachusetts to relax on a family vacation only to be met with stress and a trashy excuse for a hotel. We also met people in our elevator excursion that told us when they checked into their room that they found hair everywhere and feces in their bathtub! We are a very fun and generally forgiving family but the way the front desk handled this was unacceptable. We were met with rude attitudes and no one ever apologized for anything, instead making it out to be our fault and gave off the vibe that we should be thankful to them for staying there. This stay was not at all cheap and we will not be returning nor do we recommend staying there.