Brought my 2010 Ford Fusion to Enviro lube in Whit...

Brought my 2010 Ford Fusion to Enviro lube in Whitehorse for it's last two oil changes (have receipts). Went to go do it myself this weekend and found the bolt to drain the oil was completely stripped! Great! Now I have to get this removed by the dealer. In addition to this my oil filter and drain are covered with plastic pieces that are bolted and snapped in place - only 1 bolt is holding on each cover and the plastic snaps are cracked!! Hmm... I wonder how that happened?!? Won't ever be bringing back my vehicle to Enviro Lube in Whitehorse again and I am going to be telling everyone I know what horrible work they do and to avoid this business.