This agency is very unprofessional - I don't recom...

This agency is very unprofessional - I don't recommend working with them. I made an appointment to see one flat. The appointment was set - and then changed to the following day. I travelled all the way to the property (45 minutes). The agent arrived 10 minutes late to the viewing only to say she didn't have keys to show the flat - but tried to get me to see another flat instead. Very unprofessional - do not recommend.