D Dawn

Review of Louis Gervais Fine Foods

I enjoyed my lunch at this establishment today. I...

I enjoyed my lunch at this establishment today. I must say the the customer service left much to be desired. I realized shortly after I had left that I mistakenly left my Invisalign wrapped in a napkin beside my plate. I expected that they d likely been tossed in the garbage but I took a chance anyhow and asked a young man with a toque and glasses standing at the counter if he had happened to see them. He seemed instantly annoyed that I d bothered to ask and was quick to say they would have been thrown out. I asked him if it wouldn t be too much trouble, would he please ask the rest of the staff. He shrugged me off and said that wouldn t be necessary because if anyone would have found them they would have been thrown out. He couldn t even extend the decency to empathize with me or walk to the kitchen as a courtesy to ask his colleagues. Then without any further prompt, he said I m not digging through the garbage (as if I d asked him to). I understand that this was my mistake but is customer service a lost art? Kindly do not prompt me to tip at a cafe if that is the kind of service I should expect. Ill grab a wrap from starbucks next time where I m greeted with a boisterous smile and treated as though they d like to have me back.