Phillip S Harding

Review of Chard Snyder

When I enrolled in Chard Snyder's limited FSA prog...

When I enrolled in Chard Snyder's limited FSA program through my firm, I never imagine the grieve and heartache I would have to go through to spend money for dental expenses I am paying for. Chard Snyder nor its personnel understand the meaning of customer service. In August 2016, I started an orthodontic treatment program that would take 24 months to complete. I paid an initial deposit with my limited FSA Benny card and provided a receipt to Chard for the expense. Later after my consultation a contract with my orthodontist was drawn up and the first lump sum payment for that contract again paid with my limited FSA through Chard. Every time I have had to make a payment using there server (again my money) I had to go through a lot of red-tape and am hounded for receipts despite the fact having provided them with a contract. You'd think after providing the contract they would code there system so that they knew future payments were made towards that contract. No of course not, harassing the customer seems to be there goal and they have no concept of respect and providing the best customer service. There goal is to question everything and despite having documentation in front of there faces seem to be completely incapable of understanding basic finance. Not only have the payments been made to the exact amount of my contract they refuse to believe that just maybe if someone is under orthodontic care that payments would be made over the term of the treatment. Instead, I'm put through a lot of unnecessary steps to prove to them even though a contract has already been provided they simply are unwilling to listen or understand. I even spoke with Chad Ward the manager of the group and he simply again is incapable of understanding. I'm working with my orthodontist to provide a statement that I made still under his care and the payments made were for my orthodontic treatment plan. If you have the option through your employer to use Chard Snyder avoid them at all costs unless you want to be put under undue stressful and grief. Poor, combative, non-customer service, its clear they do not understand the customer is always right!