Buying a car is an experience from the moment the ...

Buying a car is an experience from the moment the front desk person says hi to the moment the papers are signed. Walking in, the place was busy and we were fortunate enough to talk with Gino, a salesman who seemed to really want to help customers. After test driving a few vehicles we decided on a Camry however there was a concern about the vehicle that we wanted checked out before signing papers or agreeing on anything - the wheel alignment. In comes TJ, a manager, who was very aggressive and demeaning to us. He wanted us to agree to buy the vehicle before checking the alignment, and was aggressive when it came to asking how we were going to buy the vehicle. He tried to make it seem we were foolish to ask him to check something on a used vehicle (yes, a year old vehicle with 20k miles is used). TJ wasn t even a finance manager per the salesman so we were unsure why the hostility. Either way, because of TJ s hot headed ness we decided to head to another dealer that is friendlier and easier to work with. Because of our personal experience, and experience from extended family at this location, we will never set foot inside Carlson Toyota again.