Elisa Cain

Review of Embassy Suites Boca Raton

They say its renovated. The rooms have water damag...

They say its renovated. The rooms have water damage and smell stale. Being an honors member, I should get free bottles of water. They ran out of water at check in so I had to buy bottles =$25. The housekeeping crew didnt come around until 5 PM- spent 3 nights and never got a room cleaning. The fire alarm went off and everyone had to leave the hotel still dont know what the issue was. Then at 1130 at night the music is so loud. I called the front t desk and they told me it was from a private club and they have no control. And hung up on me!