Kenneth DiGrazia

Review of Avi Resort

I obtained two nights lodging via a cash donation ...

I obtained two nights lodging via a cash donation to a charitable organization to which your Resort had donated to. Upon arrival, the front guest receptionist Patti, who also happens to be one of your supervisor, seemed indifferent to us, never even making eye contact or welcoming us to the resort, handed me keys to our room. The room was located in the worst possible place at the resort, through dusty hallways, construction, and filth. The room had a combination heater/cooling system that was louder than the jets on our airplane forcing us to stay awake all night. The toilet was loose and wobbly onto the floor, shower stained with rust and severely antiquated. When the front desk was contacted that we needed another pillow and an altogether missing door "Do Not Disturb" plaque, it was only after 2 additional calls were made to the desk along with me chasing down some of your employees and having to stay in the room for over an hour and a half waiting for the items before we could settled in to the room.
The next morning, we took a walk around your resort and realized that there was another tower of rooms available which would have been so much better.
My question upon checkout was, why was it that a guest who had contributed to an organization which you sponsor would be treated so disgustingly and why when the hotel was at a below 60% occupancy level (clerk verified this) would we be put into such a substandard room. All the checkout clerk could do was apologize and wonder with us why Patti, and your organization, would do this to us.