Not very professional and apparently only 3 people...

Not very professional and apparently only 3 people working the phones. Be very careful about deadlines as they slow pay discounts. Only return calls or emails after deadlines to ask for more money and documents to be signed. On the East Coast we call them CHISELERS!
They overcharge for cleaning and good luck with returning deposits of 2 months. Asking for 2020-21 rent deposits after Governor issues lease forbearance is absurd.
Many people have learned their lease(s) were voided for higher rental rates during their finals week in May.
Feel free to reach out to me and see others that experienced similar issues.
STAY AWAY FROM THEM.
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Use Force Majure and call the state Governor for assistances.