Sara Ehrenhalt

Review of Gwinnett Place Honda

Everyone I've encountered was very pleasant! They ...

Everyone I've encountered was very pleasant! They offer 20-something point inspection for free, and are fairly close to my new place, so I figured I would give their service department a try, as a dry run for the car I'm going to be buying in the new year or so. I was told my recall repairs would take up to three hours on Saturday, but I don't like rushing folks, so I dropped my car off and planned to get it later that afternoon. When I called 4 hours later it was still not done, but no big deal. I could pick it up Sunday.

When Steven in Service called me to tell me that I was done, I asked if everything was okay on my inspection and he abruptly told me that it was all on my paperwork, and to have a great day. I asked if I could pick it up another day and he said that whenever was fine, still rushing me off the phone. I was a little puzzled, but chalked it up to a long day.

When I came to get my car today, I looked at my paperwork. It turns out that there are several repairs that require immediate attention. Had Steve called me, I would've been happy to do at least two of those repairs same day. As it is, I feel like I was ignored because I was in an older, less shiny car. In addition to that, I was NOT informed at any point that they didn't have the parts for my second recall. Being disabled, it's hard for me to make an extra trip out of the house, and I don't have much faith in this service department to call me when the part is in.