Jeff Mocho

Review of Northstar alarm services

Deceptive contracts and auto renewals. We have be...

Deceptive contracts and auto renewals. We have been locked into a contract with these people for the last 5 years. My wife contacted them 3 years ago wishing to cancel, when she discovered the contract that she thought was a 2-3 years, was actually a five year contract. She told the rep she wanted to cancel, and did not want to renew at that time. Today 2 years later, we just got off the phone with NorthStar, only to discover that in order to cancel we would have had to send them something in writing, 60 days prior to term ending, and that our 5 YEAR contract has already AUTO RENEWED for an other 18 months. This is the firs we were ever told about the renewal automatically happening and that any cancelation needed to be done in writing 60 days prior. We chose this company to protect us from theft, looks like theft is precisely what they specialize in, contractual theft. If you look at my other reviews you will know I am fair, and usually give 4-5 stars, so you can see this is a special case and they have truly earned my displeasure. If you chose to go with this company do so at your own risk.