Almost $400 a night. Wanted to cancel last min an...

Almost $400 a night. Wanted to cancel last min and expected to pay a fee but instead they would be charging full price. So we ended up on going. No late check out. All food service close about 10pm. Front desk said pool was open til 11:30pm so when we headed down they closed right at 11pm. So the employees are not properly informed of their hotel rules. The room is big and has a fridge and microwave but the AC is poor. Uncomfortable temperature for us and the kids. The experience we had is that of a glorified motel at the price of a resort. If you want a real resort experience do not goto the Sirata.