Ningjie Chen

Review of Clubsportive

The 1 star is for its nice equipment and sauna, ho...

The 1 star is for its nice equipment and sauna, however the management of the gym is just disgusting. During Corona outbreak they were completely closed, after consulting my legal advisor I knew that as consumers we had the right to reject any other offerings from gyms and get our full refund back during the time when it's closed.

However what they did was to send out an email giving us a 4-day notice to choose to continue with the service with a full price, a cheaper price or to cancel the subscription. The so-called 4-day "deadline" is completely unreasonable and invalid according to my legal advisor. Once we missed the so-called "deadline", they charged us with its very expensive full-price service (without offering any service during COVID 19). I complained to them a few times that it was illegal that they did so and requested refund, they insisted to charge me. I had no choice but performed a chargeback using my bank, they then chased after me, threatening me that if i don't pay for the service that they didn't even provide me, then they will increase the bill by 40 euros. Now i'm still going through the legal way to request them to stop scamming me with its invalid invoice. Total waste of my time and energy.

Greedy, sneaky and nasty.

Follow-up: after I sent them a legal letter to claim my right of not having to pay the service that was not offered, they immediately stopped sending me invoice and scam. I DID NOT HAVE TO PAY. It was my right and they knew it all the way. If people are willing to support you during difficult times, it s their choice. You never should force them. It s not legal.