This hotel is in a great location but is far from ...

This hotel is in a great location but is far from having nice rooms. We did not get the room we had reserved yet we were still charged normal price. We spoke to the front desk and as their big apology gesture, they gave us 2 souvenir mugs... Which obviously does not compare to the amount of money they should have refunded us. The rooms are not updated and they were not clean. Ours smelled like smoke even after requesting a non smoking room. You can get more for your money!