Normally I like Sofitel. This one - terrible.

Normally I like Sofitel. This one - terrible.

The issues:

1) I paid for a king room, and got a double, without notice.
2) I asked for a baby crib, never got one. Was told to check in and call, and itd be sent (ok...)
3) they never pick up the phone - room service or front desk. You have to go down to lobby for every question.
4) when checking in, I had a lot of luggage. Wasn't greated by anyone to help - not a big deal, but I booked this hotel so I can arrive in peace
5) they literally only give you two pillows. When asked, they say it's due to COVID-19 ?

Overall this leaves a bad taste in my mouth, especially as I just got back for spending a week in a Sofitel resort in North Africa which left me positively speachless