I made an appointment for an oil change and tire r...

I made an appointment for an oil change and tire rotation at 1pm. When I arrived they told me the work would not be completed until 5pm. They told me there "is nothing wrong with making an appointment" they are just busy. They offered to shuttle me to the mall while I waited. I don't need to go to the mall on a Saturday for 4 hours. No thanks. I'll have to reschedule for a 3rd time.