After an extremely disappointing experience with B...

After an extremely disappointing experience with Brown's Richmond Jaguar (could've easily been solved with proper communication), I decided to surf Richmond BMW's Used Inventory on their site exactly one week ago (August 9th). My wife and I found a 2014 335xi that was at a very good price. I contacted the dealership the next morning to make sure it was still available and they said it was. As soon as I got there in the evening, the car had just been sold less than a few hours prior to my arrival. I was a bit disappointed, but my salesman Joshua Garret, was determined to get me into a BMW. Now I've dealt with previous salesmen and managers that were very pushy, but Josh wasn't being pushy like them; he was incredibly sincere and honest, which really took me by surprise.

First, he had me test drive a Red 335xi that was on the lot to make sure I enjoyed the drive. I definitely did, but I couldn't get myself to take the bite for a color I didn't care for. That didn't stop Josh. So then, he found a very similar 335xi that I initially saw online, but had even less mileage and wasn't even finished in the dealership processing, but it was at Midlothian. Well, after a long talk and dealing with the financial manager and other managers at the dealership, I agreed on a price that I was content with, and the very next day, I became the owner of a very nice 2014 Black 335xi with M Sport, a beautiful Coral Red interior, and loaded with many features. I've never been more happy with a purchase in my entire life! Not an exaggeration!

The salesman said that there was some slight hail damage, and so he said that the Service department will take care of it for me for free. I gave them the car to have it fixed, and just wow! Their service is incredible! I've never dealt with such excellent customer service from a dealership. All in all, I HIGHLY recommend this dealership! Very friendly people who are incredibly respectful of you and your time!