Very unhappy with the site and, above all, with th...

Very unhappy with the site and, above all, with the person in charge. After making the reservation almost 3 weeks in advance we got there and they tell us that the reservation does not exist, that if we wanted to try our luck in the bar next door. He also encouraged us to present a claim form, detailing that the reservation was taken by his partner, "in case they had to fire someone ...". The worst thing of all is that at no time did they take responsibility for the error or provide us with any solution, delegating that responsibility to us.