just tried to make a reservation 8 months in advan...

just tried to make a reservation 8 months in advance, here is the situation i explained : we require a family room on the ground floor , we have a elderly person who cannot manage any stairs . This sounds simple enough right, no, i can book the room but they cannot guarantee that I will get the ground floor room, as this might not be available leading up to the reservation date. what does that even mean? we are booking 8 months in advance to avoid any such issues. Also i wont be able to get a refund if the room is not available , and it is over Easter weekend so good luck to me finding something suitable on short notice. I have not booked here as you are not able to secure a suitable room.a processs that should have been easy and straight forward has turned out to be super painful. ive had to give you one star as i could'nt post it without at least doing so.